Help center

Frequently asked questions

Answers to the questions we hear most about ordering, shipping, payment, and handling. Everything BioRegen supplies is intended for laboratory and educational research only · not for human or veterinary use. If you do not see your question here, our support team is glad to help.

Popular: research use only RESEARCH10 code shipping crypto payment storage
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About research peptides and RUO

What does "research use only" mean?
Research use only (RUO) means a material is intended exclusively for laboratory and educational research. It is not a drug, a supplement, or a consumer product. BioRegen materials are not for human or veterinary use, and they are not intended to diagnose, treat, cure, or prevent any condition. They are sold to qualified researchers and educational settings for in vitro and laboratory study models.
Who is allowed to purchase from BioRegen?
We sell to researchers, laboratories, academic institutions, and educational buyers who understand and accept that these materials are for laboratory research only. By ordering, you confirm you are acquiring the material for that purpose and not for personal use.
Are these products safe to take?
No. Nothing we supply is for human or veterinary use, and we provide no guidance on use in or on the body. Our catalog exists to support laboratory research and study models. We do not provide dosing, protocols, or administration information of any kind.
Can you explain what a peptide is studied for?
We can share general, educational background about research and study models in the published literature, kept neutral and non-promotional. We do not make therapeutic claims, and we do not describe personal use. For primary sources, we encourage researchers to consult peer-reviewed databases directly rather than relying on summaries.
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Ordering and the RESEARCH10 code

How do I place an order?
Add the research materials you need to your cart and proceed to checkout. You will confirm that the order is for laboratory and educational research only before payment. Once payment clears, you receive an order confirmation by email.
What is the RESEARCH10 code?
RESEARCH10 is a promotional code that applies a 10 percent discount to qualifying first orders. Enter it in the discount field at checkout and the total updates before you pay.
Why is my RESEARCH10 code not working?
The most common reasons are a typo, a code applied to an item it does not cover, or a cart below any stated minimum. Check the spelling, confirm the items qualify, and try again. If it still does not apply, contact support and we will look into it.
Do I get more than the first-order discount?
Yes. Using RESEARCH10 puts you on the research list, which gets new-compound alerts and member-only promotions that are not offered to the general public. The 10 percent is just the welcome.
When do I get free shipping?
Standard shipping within the USA is free on orders over $125. Your exact shipping options and any costs are shown at checkout for your destination.
Can I change or cancel an order after placing it?
If your order has not yet shipped, contact support as soon as possible and we will do our best to adjust or cancel it. Once an order is packed and in transit, it can no longer be changed.
Do you have order minimums?
Most orders have no minimum. Any exceptions, such as bulk pricing thresholds, are shown on the relevant product or at checkout.
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Shipping and packaging

How quickly do orders ship?
Orders typically process within one to two business days after payment clears. You receive a tracking number by email once your shipment is on its way.
Do you ship internationally?
Shipping availability depends on your destination and local rules for research materials. Available options and any restrictions appear at checkout. If you have a specific destination question, reach out before ordering.
How are research materials packaged?
Materials are packed to protect their integrity in transit, with discreet outer packaging. Where a material benefits from cold handling, appropriate insulation is used for the expected transit window.
What if my package is delayed or lost?
Use your tracking number first to check carrier status. If a shipment appears stuck or lost, contact support with your order number and we will help trace it and find a resolution.
What happens if an item arrives damaged?
Contact support within a few days of delivery and include photos of the packaging and the item. We will review and arrange a replacement or other resolution where appropriate.
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Payment

What payment methods do you accept?
We accept major credit and debit cards at checkout, and we also accept select cryptocurrencies. The full list of available options is shown on the payment step.
How does paying with crypto work?
Choose the crypto option at checkout and follow the on-screen instructions to send payment to the address shown. Once the network confirms the transaction, your order moves to processing. Crypto orders may take a little longer to confirm than card payments.
Is my payment information secure?
Card payments are handled through an encrypted checkout, and card details are processed by the payment provider rather than stored by us. Always confirm you are on the correct site address before entering payment details.
Will I receive a receipt?
Yes. An order confirmation and receipt are emailed to the address you provide at checkout. If it does not arrive, check your spam folder and then contact support.
Do you offer a discount for crypto payments?
Any active payment promotions are shown at checkout. When a crypto incentive is running, the adjusted total appears before you confirm.
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Storage and handling basics

How should research materials be stored?
As a general laboratory practice, many materials are kept cool, dry, and away from light, with longer-term storage at colder temperatures. Always follow the storage notes on the product label and any accompanying documentation. These are general handling notes for laboratory reference only.
What is the shelf life of a research material?
Shelf life varies by material and storage conditions. Refer to the label and any documentation that ships with your order. Proper storage helps a material retain its integrity over its stated window.
Do these need to stay cold during shipping?
It depends on the material. Where cold handling matters, we pack with appropriate insulation for the expected transit time. On arrival, follow the label storage notes promptly.
How should materials be handled in the lab?
Follow standard laboratory safety practices, including appropriate personal protective equipment and your institution's handling procedures. We do not provide preparation, dosing, or administration instructions of any kind, since these materials are not for use in or on the body.
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The affiliate program

Does BioRegen have an affiliate program?
Yes. BioRegen runs its own custom affiliate program. Approved affiliates get a personal QR link to share and a mobile dashboard to track referrals and earnings in one place.
How do the affiliate tiers work?
The program has three tiers · Silver, Gold, and Platinum. Affiliates move up as their referral activity grows, and each tier carries its own benefits. Details are shared when you join.
How do I track my referrals?
Your mobile dashboard shows referral activity and earnings, and your QR link makes it easy to share your code in person or online. Sign in any time to see where things stand.
How do I join the affiliate program?
Reach out through our support channel to express interest. We will walk you through how the program works and how to get your QR link and dashboard set up.
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Returns and support

What is your return policy?
Because of the nature of research materials, returns are limited. If something arrives damaged, incorrect, or defective, contact support promptly and we will make it right. Please review the product details before ordering so you receive the material you intend.
How do I contact support?
Use the contact option on the site with your order number and a short description of your question. The more detail you provide, the faster we can help.
How long does a support reply take?
We aim to respond within one to two business days. Replies may take a little longer around weekends and holidays.
Can support advise me on how to use a product?
We can help with orders, shipping, payment, and general product identity questions. We cannot provide dosing, protocols, or any guidance on use in or on the body, since all materials are for laboratory and educational research only.
Research list

Get our research handling guide

Join the research list for general, educational notes on storage and laboratory handling, plus updates on catalog and program news. For laboratory and educational research only · not for human or veterinary use.

Get the Guide